Frequently Asked Questions
Everything you need to know about shopping with The Official Grampo Co. Store.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unused and unopened items. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Which payment methods do you accept?
The Official Grampo Co. Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international customers are responsible for any customs duties or import taxes that may apply upon arrival.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our 'Contact Us' page. We aim to respond to all inquiries within 24 hours.