Returns & Exchanges Policy
At The Official Grampo Co. Store, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return window for all items in their original, unused condition. Simply follow our streamlined process to ensure a quick refund or exchange to your original payment method.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items.
Ship the Package
Drop off your package at any authorized carrier location or schedule a pickup to send the items back to our warehouse.
Receive Your Refund
After our team inspects the returned goods, your refund will be processed and credited back to you within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing